What These FAQs Actually Cover
Most questions we get fall into four areas: how to fund your account, how to get money out, how to access the platform on mobile, and what to do when something goes wrong. We have grouped the answers below to reflect that flow. When you send a deposit via bKash, the payment reference number is what our system uses to match your
transaction — so keep that handy if you need to raise a query. For Nagad and Rocket deposits the same rule applies: the transaction ID is your fastest route to a resolved ticket. Account access questions — OTP delivery, login on a new device, wallet verification — are covered in the section below. If your question is not answered here, our live
chat and email support channels are open; the support section on this page shows you how to reach us directly.
- bKash
- Nagad
- Rocket